We’re very happy with the results we’ve seen from Webduct along with their ability to modify their system to suit our workflow in a very timely manner. We’ve easily reached our ROI and our guys love it!
We needed a better way to get work orders into the shop so we chose Webduct—all the guys are used to operating tablets, and the guys picked up Webduct very quickly. Our first month we had five field foreman submit 80 orders. The training and rollout was excellent, and so far it’s working really well.
“Webduct saves me time in the shop, interacting with the field. I used to call with nearly every single order and since we’ve introduced Webduct I’m calling less and less, and when I do it’s just to suggest a different fitting. We have three foremen using Webduct right now and it’s been a positive process. If I ever have any questions or need any assistance the support has been very good.”
I’ve put in between 40-50 orders on Webduct this month. It took me a while to get used to the system…I’ve been in the industry for 29 years, it’s a big change! But, this is where the industry is headed.